We are proud to announce that Chargeblast is officially a Stripe, Inc. partner!
Chargeblast helps Stripe powered merchants burdened by chargebacks eliminate fraud claims and other disputes in a few key ways:
- Chargeblast alerts the merchant BEFORE the customer dispute is reported to VISA and it ever becomes a ticket
- Overzealous block rules are eliminated, allowing merchants to keep more payments
- We provide in-depth help and resources aimed at reducing chargebacks altogether
How do we do it?
Pre-dispute alerts
Chargeblast connects with the fraud programs managed by VISA (Verifi) and MasterCard (Ethoca) and sends an alert whenever a customer initiates a payment dispute. Since customers typically call their bank to reverse the charge, this results in a “chargeback” that can negatively impact any business. Because we have access to Verifi and Ethoca, we are able to alert you before the dispute is reported. With our easy to use portal, you have up to 48 hours to decide if you want to refund the customer or dispute the chargeback.
We also provide Stripe users with a seamless integration with Verifi’s RDR feature which is embedded in VISA’s Resolve Online (VROL) system. In a nutshell, the VROL system is used by banks to log chargebacks, and by enabling RDR alerts, you can deflect virtually every VISA related chargeback! Acquiring banks accepting VISA are mandated to use VROL, so it's a completely smooth process.
Best in industry dispute strategy solutions
Chargeblast has a team with expertise in an array of Stripe products. Our extensive knowledge of all Stripe fraud-related products as well as expertise in helping businesses reduce actual fraud and lower their dispute rate is matchless. We provide holistic solutions that identify sources of actual fraud as well provide guidance on how to reduce unintended fraud. For example, we’ll capture Stripe merchant data, identify the source of high-risk customers, and help identify intelligent block rules using Stripe Radar.
We will not only help you lower your dispute rate and eliminate fraud, we will provide nuanced strategic guidance designed to make the payment process as seamless as possible.
Businesses using Chargeblast are also able to remove overzealous block rules, thereby accepting additional payments that would otherwise be lost to competitors. By keeping dispute rates in check and implementing best practices on refund/cancellation policies and terms of service, we are able to lower the likelihood that the transaction is not completed. And by lowering their Stripe dispute rate, merchants processing on multiple processors are able to shift sales volume onto Stripe.
What are the key features of Chargeblast’s Stripe app?
Our app makes it a cinch to set up alert products. You simply install the app, enter non-sensitive enrollment info, and you’ll start receiving MasterCard (Ethoca) alerts in a few business days, and Visa (Verifi) alerts within 2 weeks through our easy to use portal. Chargeblast’s Stripe app will match this raw alert data to corresponding Stripe objects, making for seamless alerts and cutting down on time painstaking searches for transactions within Stripe.
There are several other key features of Chargeblast’s Stripe app that allow you to get the most out of your alerts. To read more about our app, you can check out our press release here or our background docs here.
Why Stripe?
We believe Stripe is the leading payment processing provider and will continue to be the processor of choice for SMBs all the way up to enterprise level. For indie developers, or startups just getting off the ground, Stripe’s self-serve onboarding process and simple integration is the most logical choice. Stripe’s rich features and robust product offerings make it the perfect choice for new businesses, helping them to focus on their services and products, and not on payment processing.
