One of the reasons why we founded Chargeblast was because our former merchant business had an elevated chargeback rate, but the chargeback mitigation platform we used at the time could not figure out how to integrate alerts with Stripe. The alerts were only half-working and we had to wait nearly two languishing weeks to hear back from our account executive that no one in the company of over 300 people could figure out how to fix the problem.
During this whole time, we were sitting on the edges of our seats, worrying we’d lose our Stripe account to friendly fraud. At that moment, we decided to set out to provide our own chargeback mitigation solution that prioritized customer support.
Chargeblast touts an impressive 4.6/5.0 stars on both Trustpilot and Google because our team cracked the code on providing exceptional customer support. Here are 3 key differentiators you can expect from Chargeblast’s client service team.
AI technology to guide you to the right answer in our expansive knowledge base
Chargeblast leverages the recent advancements in AI and natural language processing so clients can simply use a chat box to find the right answer in a matter of seconds. The technology accesses the thousands of frequently asked questions and answers in our knowledge base and retrieves the correct answer in a matter of seconds. Clients no longer need to spend 30 minutes back and forth with a live representative to provide enough details so that they can manually search through their knowledge base to provide the client with an answer.
Technically capable client service team that knows the ins and outs of chargeback mitigation solutions
The most notable aspect of Chargeblast’s client service is the team. Our team of client service managers has response rates in a matter of seconds when a client asks the status of their chargeback alert enrollment progress or when clients need help finding the transaction associated with an alert. The client service team knows the ins and outs of chargeback alerts and uses programming skills to provide answers specific to the client’s needs in a matter of minutes. You will never need to wait hours, days, or weeks to hear back from the Chargeblast team.
Continuous feedback loop with clients drives product and client service improvement
Unlike many companies, Chargeblast is very open to taking both product and service feedback from our clients. Many times, Chargeblast’s founders will step in on more complex problems, sometimes generating tailored reports to submit to processor risk teams to remove balance holds or developing custom technology to fit specific client needs. We pride ourselves on our work ethic and ability to think outside the box because we know how mission-critical it is for our clients.
Conclusion
Chargeblast's client service is a remarkable example of how technology can seamlessly integrate with excellent human service. Our unwavering focus on delivering personalized experiences, leveraging valuable customer data, and embracing a culture of continuous improvement has resulted in unparalleled client satisfaction. Chargeblast's milestone has set a new standard for the payments industry because fintech is no longer just about building good technology, but rather excellent client service.
Discover the range of chargeback mitigation solutions we offer today and experience what it is like to work with the highest-rated chargeback solution and client service team. Take the first step now!
